Legal notice

Legal notice

Legal notice

Terms and Conditions of Grupo Vivarau SL

1. General Terms and Conditions:

These general sales terms and conditions apply strictly to all product sales made to individuals in the European Union by Grupo Vivarau, SL, holder of fiscal identification number (CIF) ESB65433773, hereinafter

All orders placed with shall involve the determining and essential condition of unreserved acceptance by the Customer of the General Sales Terms and Conditions of in force on the day in which the corresponding order is placed. Moreover, the Customer acknowledges that acceptance of these terms and conditions shall involve the application of said terms and conditions to the order in question, as well as any subsequent orders, except in those cases in which new terms and conditions have been indicated by The fact that does not enforce compliance of any of these terms and conditions at any time shall not be interpreted as a waiver and shall not mean that is not authorized to enforce them in the future or the past.

Applicable law and competent jurisdiction. The interpretation and execution of the terms and conditions, as well as any acts arising therefrom shall be subject to Spanish law, unless public provisions dictate otherwise. All cases and lawsuits shall be heard in the courts of the Province of Barcelona.

2. Prices:

The prices published on are in euros and are in force, errors and omissions excepted. All prices include VAT applicable on the day the order is placed. Any changes in the VAT rate shall be applied automatically to product prices in sales on

Special sales offers on products on shall appear in the section “Special Offers” or shall be indicated on the product sheet. Unless indicated to the contrary, prices shown on screen shall be valid.

3. Payment Methods:

When placing an order, the Customer can freely choose to pay for the purchases made from using a Visa or MasterCard on a virtual point of sale terminal (POS-T).

4. Product:

The sales offers presented on are valid as long as supplies last. reserves the right to modify the product selection based on the difficulties imposed by its suppliers.

The photographs, graphic design and descriptions of products for sale are approximate and shall not involve a firm commitment from

5. Shipments:

1.       Purchased products shall be delivered to the purchaser at the address indicated in the order.

2.       Invoices shall be sent to the email address indicated by the Customer when registering on

3.       Orders will not leave the company premises or be delivered on Saturdays, Sundays or holidays.

4.       Any delays in delivery shall not imply that the order has been cancelled or that the Customer is entitled to compensation.

5.       An order shall be considered delivered when the courier delivers the package or packages to the Customer and the Customer signs the delivery note. The Customer is responsible for verifying the condition of the merchandise when it is received and indicating any discrepancies in the delivery note.

6.       Consult us about shipments to the Canary Islands, the Balearic Islands, Ceuta and Melilla, and to locations outside Spain.


6. Return and Cancellation Policy:

6.1 Return of Merchandise:

In compliance with regulations in force, company policy is to grant Customers the right to return any article purchased from within a period of 7 days from the date of receipt.

There is no need to provide any explanation. Any article bought from and returned in its original packaging, sealed and in perfect condition shall be accepted, no questions asked.

Before making a return, you must inform the Customer Service Department at

If the reason for return is that the article is defective or does not correspond to the item indicated in the order, shall pay the expenses of the return and the new shipment. If the reason for the return is that the order is not satisfactory, shall return the amount paid for the product, but not the delivery expenses or the cost of returning the product.

6.2 Order Cancellations:

If the order is cancelled before the merchandise ordered is sent, the Customer shall not have to pay any expenses. If the order is cancelled after the merchandise ordered is sent, the Customer shall pay the shipment costs as well as the costs of returning the order.


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